Terms & Conditions

Last updated 1 July 2026

1. About these terms

These terms govern your use of bourkesflorist.com.au and any order you place with Bourkes Florist Pty Ltd ("Bourkes", "we", "us"). By placing an order you agree to these terms.

2. Ordering

When you place an order you are making an offer to purchase. An order is accepted once we confirm it by email. We may decline or cancel an order if the item is unavailable, if there is a pricing error, or if we are unable to deliver to the requested address.

3. Prices and GST

All prices are in Australian dollars and are inclusive of GST. A flat delivery fee of $9.90 is added to each order at checkout. The GST component of any total is shown at checkout and can be calculated as the total divided by eleven.

4. Fulfilment

Bourkes is an online florist. We do not operate a walk-in shop in every location we deliver to. Orders are fulfilled and delivered on our behalf by professional florists in our nationwide delivery network, who hand-arrange your order fresh and deliver it to the recipient. Product images are a guide; arrangements are made by hand and may vary slightly.

5. Delivery

We offer same-day delivery when you order before 2pm on weekdays (10am on Saturdays) in the recipient’s local time. We do not deliver on Sundays or public holidays. We deliver to the address you provide; if the recipient is not available, the florist may leave the flowers in a safe place or with a neighbour, or leave a card to arrange redelivery. We do not offer live delivery tracking.

6. Substitution

Flowers are a natural product and availability varies by season and location. Where a specific flower or container is unavailable, our florists may substitute an item of equal or greater value in a similar style and colour, so your recipient always receives a beautiful arrangement.

7. Cancellations and changes

To change or cancel an order, contact us as early as possible on 1300 970 379 or at care@bourkesflorist.com.au. Once an order has been dispatched to a florist for same-day delivery it may not be possible to change or cancel it.

8. Our guarantee and liability

We stand behind the freshness and quality of our flowers — see our Returns policy. To the extent permitted by law, our liability for any order is limited to the price paid for that order. Nothing in these terms excludes rights you have under the Australian Consumer Law.

9. Governing law

These terms are governed by the laws of Queensland, Australia.